VoIP Telephony
integrated in your inbox.
While other omnichannel inboxes force you to use an external telephony system, Nexen integrates inbound and outbound calls directly in the same panel where you manage WhatsApp, email and chat.
The problem
Until now, voice and messaging were separate worlds.
Your agents jumped between the CRM, the physical phone or softphone, WhatsApp Web and email. Each channel separately. The customer called and the agent had no idea that the same customer had sent a WhatsApp two hours ago.
Nexen eliminates that fragmentation. The call arrives in the same inbox as all other channels. The agent sees the full history before picking up, and the AI transcribes and summarises every conversation automatically.
Features
Everything a phone support team needs
From IVR to AI transcription, with your new number active in minutes. All included.
Calls in the inbox
Manage inbound and outbound calls directly from the Nexen inbox, alongside WhatsApp, email and chat. No app switching, no lost context.
- Click-to-call from the customer profile
- Call waiting queue
- Transfer between agents with one click
- Notes during the call
Recording and AI transcription
Every call is recorded and transcribed automatically. The AI extracts the summary, key points and customer sentiment, with no manual effort.
- Full transcription in English
- Automatic AI summary
- Sentiment analysis
- Search within call content
IVR and intelligent routing
Design visual call flows with no code. The customer hears a menu, selects their query and reaches the right agent automatically.
- Visual IVR flow builder
- Routing by department, language or schedule
- Custom hold messages
- Configurable business hours
Local numbers, instantly
Get brand-new numbers with a local prefix, active in minutes — no technicians, no installations.
- Geographic numbers by region
- Activation in minutes, no installations
- National virtual numbers (freephone)
- Multi-number per agent or department
Unified customer history
Each customer's profile shows all their interactions: recorded calls, WhatsApps, emails and chats, in chronological order. The agent always arrives informed.
- Unified multichannel timeline
- Recording playback from the profile
- Full context before every call
- Automatic link by phone number
Real-time voice analytics
Dashboard with real-time call metrics: volume, average times, abandonment rate, agent occupancy and weekly trends.
- Live calls per agent
- Average handling and wait time
- Abandonment rate and callbacks
- Export to CSV or API
How it works
Up and running in under 30 minutes
No hardware, no installations, no technicians. Just a browser.
Get your new number
Choose a new number with your local prefix. We activate it in minutes — no technicians, no installations — and your old line keeps working until you decide to cancel it.
Configure your IVR in minutes
With the visual builder, create your call flow: welcome, menu options, business hours and department assignment. No code.
Your team starts calling from Nexen
Agents see incoming calls in their unified inbox, alongside all other channels. One click to answer, another to transfer.
AI works while you attend
Every call is recorded, transcribed and summarised automatically. The customer profile is updated in real time with the voice history.
Numbers
Get a new professional number
A new number active in minutes, no installations, no lock-in. Landlines, virtual and international.
Geographic numbers
Most commonLocal prefixes by city/region
The most common for businesses. They convey local presence and trust. Pick a region and we activate it instantly.
National virtual numbers
High conversionFreephone, shared cost
Ideal for national customer support lines. Freephone numbers are free for callers, increasing contact rates.
International numbers
Multinational+44, +33, +49 and 60+ countries
Receive calls as if you were in the customer's country. Perfect for companies with customers in multiple European markets.
Your number, live today
Pick a region, we assign you a professional landline number and you start taking calls within minutes. No technicians, no installations, no lock-in. Cancel your old line whenever you choose.
Comparison
Nexen vs. traditional PBX
The difference isn't just technological. It's the complete experience for your team and your customer.
Use cases
What type of company is it for?
Clinics & healthcare
Manage appointments via WhatsApp and confirm by phone from the same panel. AI transcribes calls to document consultations.
Real estate
Buyers call, tenants message via WhatsApp. The estate agent manages everything in one place.
Ecommerce
Handle phone complaints alongside the order history and previous customer messages in a single profile.
Automotive
Customer books via WhatsApp, gets a confirmation and calls to ask about their vehicle. All centralised.
Agencies & services
Sales teams doing outbound with a click-to-call dialler, automatically logging the outcome of every call.
Insurance
High sensitivity in calls. Automatic recording and transcription creates legal documentation of every conversation.
Regulatory compliance · Mandatory from October 2026
Nexen complies with the SAC Law and prefix 400
The Customer Service Law (SAC) requires that outbound commercial calls use the 400 prefix — otherwise the carrier blocks them before reaching the recipient. For customer support, only 800/900 or geographic numbers are valid.
How Nexen keeps you compliantStart managing calls from Nexen
Set up your number, IVR and team in under 30 minutes. No hardware, no installations.
14 days free · No credit card · Setup in 28 min