Features
Everything your team needs
A complete platform to manage, automate and analyse all customer conversations.
Unified inbox
Manage WhatsApp, email, Instagram, Facebook, Telegram and web chat from one place. Your team always sees all conversations updated in real time.
- Unified view by channel or agent
- Advanced filters and search
- Statuses: open, pending, resolved
- Smart notifications without noise
Team and agent management
Assign conversations manually or automatically. Differentiated roles for admin, supervisor and agent.
- Manual and automatic assignment
- Internal notes for the team
- Conversation handover
- Real-time supervision
Automation and chatbots
Automatically reply to repetitive queries. Define conversation flows with no code.
- Visual chatbot builder
- Quick replies and templates
- Rule-based routing
- Automatic business hours
Unified customer profiles
Each contact has a unique profile with the full history of conversations across all channels.
- Unified multichannel history
- Tags and segmentation
- Notes on the contact
- CRM integration
Analytics and reports
Know your conversation volume, response times and performance by agent and channel.
- Real-time dashboard
- Reports by channel and agent
- First response time
- Data export
Integrations
Connect Nexen with your favourite tools. REST API + webhooks for custom integrations.
- HubSpot and Salesforce
- Zapier (1,000+ apps)
- Documented REST API
- Real-time webhooks
Not just customer support. Sales too.
Nexen isn't just a support inbox. Your sales team can launch WhatsApp campaigns, make outbound calls and manage automatic follow-ups — from the same panel, with the same customer history.
See Nexen for sales teamsComparison
Nexen vs. the other tools
| Característica | Nexen | Las demás herramientas |
|---|---|---|
| WhatsApp Business API incluida | ||
| Agentes ilimitados en todos los planes | ||
| Todos los canales en un plan | ||
| Onboarding en <30 minutos | ||
| Interfaz en español | ||
| Datos alojados en la UE (RGPD) | Parcial | |
| Soporte en español | ||
| Precio por conversación (no agente) |
Channels
7 channels. One inbox.
All the channels where your customers write to you, centralised.
WhatsApp Business
Mensajes, plantillas, botones, multimedia
Gmail, Outlook, cualquier IMAP
Instagram DM
Mensajes directos e historias
Facebook Messenger
Messenger y páginas de empresa
Telegram
Chats y grupos de Telegram
Web Chat
Widget embebible en tu web
Telefonía
Llamadas entrantes y salientes integradas
Ready to unify your conversations?
14 days free. No credit card. Setup in under 30 minutes.
14 days free · No credit card · Setup in 28 min