Pricing

Unlimited agents and conversations.

You don't pay per person or per message volume. You pay for the capabilities you need: the more AI you want, the higher the plan. That simple.

Now available· Nexen is already being rolled out in companies

Esencial

IA que asiste a tu equipo

59€/mo

All channels + AI that assists your team. The entry point to centralise and start replying better.

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Todos los canales de texto
WhatsApp Business API oficial
IA: borradores, triage y resúmenes
Automatizaciones y SLAs
ADN de empresa básico

★ Recommended

Automático

IA que resuelve sola

189€/mo

The autonomous bot resolves conversations on its own, using your company's DNA. The favourite tier for SMEs.

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Todo Esencial, más:

Bot IA que resuelve solo (500/mes)
Constructor de flujos y encuestas
Analytics con IA
API completa + webhooks
Todas las integraciones

Telefonía

Añade llamadas con IA

449€/mo

Everything in Automático + VoIP telephony and a voice bot that answers calls. Cancel your phone system.

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Todo Automático, más:

Llamadas en el mismo inbox
Número fijo nuevo en minutos
1.500 min/mes incluidos
Bot de voz que atiende llamadas
Onboarding asistido

1.500 min/mes· +0,04€/min

Enterprise

A tu medida

Custom

Multi-brand, AI fine-tuning, custom integrations and a dedicated SLA.

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Todo Telefonía, más:

Multimarca
Volumen y SLA a medida
Account manager dedicado
Uptime SLA 99,99%
Fine-tuning de IA

Minutos a medida

Free PlanFree forever · No cardEmail + Web chat · 100 conversations/month · Unified inbox · Up to 3 agents. Perfect to try Nexen. When you grow, switch to Esencial in one click.

€0forever

Create free account

📉

No per-agent pricing

Add your whole team without the bill going up. A team of 10 pays the same as a team of 2.

💬

Unlimited conversations

No message counter, no anxiety about hitting a limit. You pay for capabilities, not volume.

🤖

AI included in the price

Each plan's AI is included, with no surprise variable cost. The tier price covers its real cost.

Comparison

Feature by feature

Exactly what each plan includes, including the free one.

Feature	Free 0€	Esencial 59€/mes	Automático 189€/mes	Telefonía 449€/mes	Enterprise Custom

Email + Chat web
WhatsApp Business
Instagram + Facebook + Telegram
Telefonía VoIP integrada Llamadas en el mismo inbox
Multimarca Varias bandejas por cuenta

Bandeja unificada
Chat interno de equipo
Asignación + enrutamiento auto
Reglas de automatización		5	Ilimitadas	Ilimitadas	Ilimitadas
SLAs		Básico	Avanzado	Avanzado	Custom
Historial	14 días	12 meses	Ilimitado	Ilimitado	Ilimitado

Borradores de respuesta IA Sugerencias para el agente
Triage / clasificación automática IA
Resumen de conversación IA
Resumen de contacto IA
Análisis de sentimiento IA
Importación de contactos con IA IA CSV e imagen
ADN de empresa / Base de conocimiento IA		Básico	Completo	Completo	+ fine-tuning

Bot autónomo de texto IA Resuelve conversaciones sin agente			500 resol./mes	2.000 resol./mes	A medida
Constructor de flujos (IA) IA
Constructor de encuestas (IA) IA
Flujos de follow-up (IA) IA
Generación de KB desde URL IA
Analytics con IA IA Dashboards por lenguaje natural
Servidor MCP Conecta Claude a tu inbox

Bot de voz (Phone AI) IA Atiende llamadas automáticamente					A medida
Constructor de flujos de llamada (IA) IA
Resumen de llamada IA
Minutos de voz incluidos Número español nuevo incluido				1.500/mes	A medida
Min. adicionales				0,04€/min	Custom

Dashboard tiempo real	Básico
Reportes personalizados
Exportación de datos		CSV	Completo	Completo	Completo

API REST		Lectura
Webhooks
Integraciones nativas HubSpot, Shopify, Zoho…		3	Todas	Todas	Todas + custom

Onboarding	Self-service	Self-service	Self-service	Asistido	Dedicado
Soporte	Email	Email + Chat	Prioritario	Prioritario	Account Manager
Account Manager
Uptime SLA	99%	99,5%	99,9%	99,9%	99,99%

💬Unlimited agents and conversations: On all paid plans. We never charge per person or per message — your team grows without the bill going up.

🤖Bot resolutions: The autonomous bot includes a resolution bundle per plan (500 on Automático, 2,000 on Telefonía). Beyond that, billed at a reduced per-resolution rate.

⚙️Voice minutes: Telefonía includes 1,500 min/month + a Spanish number. Extra minutes at €0.04/min. The voice bot has its own per-minute rate.

➕AI included: Each plan's AI is included in the price. Esencial: AI that assists. Automático onwards: a bot that resolves on its own.

📵

¿Tienes centralita? Solo pagas Nexen.

Cancela tu centralita actual (Avaya, 3CX, Fonvirtual…) y estrena un número fijo profesional nuevo, activo en minutos y sin permanencia. Tu línea antigua sigue funcionando en paralelo hasta que la canceles. El ahorro neto es la cuota de tu centralita menos el plan de Nexen.

Cómo funciona

Telephony included from the Telefonía plan

Inbound and outbound calls with 1,500 minutes/month included and a Spanish number. Recording and automatic AI transcription, a voice bot that answers calls and a visual IVR. Cancel your phone system: a new number active in minutes, no lock-in.

See channels

FAQ

Pricing questions

Because it creates anxiety without adding value. You pay for the plan capabilities (which AI and channels you unlock), not for how many messages you receive. Text conversations are unlimited on all paid plans.

Unlimited on all paid plans (Free includes up to 3). We never charge per person — add your whole team without the bill going up. This is our biggest difference vs Zendesk or Freshdesk.

The Telefonía plan includes 1,500 minutes/month and a Spanish number. Above the included minutes, calls are billed at €0.04/min. The voice bot has its own per-minute rate due to its higher cost.

A conversation the autonomous bot closes end to end with no agent involvement. Automático includes 500/month and Telefonía 2,000/month. Beyond that, billed at a reduced per-resolution rate.

No. AI is included in the plan price. Esencial includes AI that assists your agents (drafts, triage, summaries). Automático onwards adds the bot that resolves on its own.

Yes, free forever. Email and web chat with up to 100 conversations/month and 3 agents, no charge. When you grow, switch to Esencial in one click.

No. Cancel any time from your account. No lock-in or penalties.

Yes. Upgrade or downgrade any time. Changes take effect immediately and the invoice is prorated.

14 days free. No card.

Start with the plan you need and scale as you grow. Cancel any time.

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14 days free · No credit card · Setup in 28 min