Channels
All your channels.
One unified inbox.
WhatsApp, telephony, email, web chat and social media. Your customers choose the channel; you manage everything from Nexen.
Priority channels
WhatsApp Business
The #1 channel in Spain
Official API. Approved templates, proactive notifications and Business account verification included from day one.
- Official WhatsApp Business API
- Approved templates (transactional)
- Interactive buttons and lists
- Multimedia: image, audio, video, docs
- Proactive notifications (outbound)
- Business verification included
VoIP Telephony
Voice built into the same inbox
Inbound and outbound calls, recording, AI transcription and visual IVR. All in the same panel. New number active in minutes.
- Inbound and outbound VoIP calls
- Recording + automatic AI transcription
- Visual IVR (no code)
- Porting of landlines and mobiles
- Local Spanish and virtual numbers
- Voice history in the customer profile
Included channels
Gmail, Outlook & IMAP
Shared inbox, unified threads, per-agent signatures and automatic assignment rules.
Web Chat
Widget in 5 minutes
Embeddable on any website. Full customisation of colours and logo. No tracking cookies.
DMs and story replies
Direct messages, story replies, stickers and multimedia. From your Business account.
Messenger + pages
Facebook Messenger with quick reply buttons, attachments and company page management.
Telegram
Bots and private chats
Private chats, Telegram bots, files and broadcast channels for technical support.
Coming soon
We're integrating more channels. Don't see the one you need?
All your channels in one place
No complex integrations. No extra tools. Just Nexen.
Free plan forever · No credit card · Setup in 28 min