Theunifiedinboxyourteam has been waiting for.
WhatsApp, email, Instagram, Facebook, Telegram, web chat and telephony. With AI that suggests replies, summarises conversations and automates tasks.
14 days free · No credit card · Setup in 28 minutes
Todos tus canales. Una sola bandeja.
Inbound · Outbound
Not just receiving messages. You start them too.
Nexen is your whole company's communications platform: the customer support team and the sales team work from the same panel, with the same customer history.
Your customer writes. Your team responds.
Every message — wherever it comes from — lands in one inbox. The agent sees the full history, AI suggests the best reply and SLAs are never missed.
- Unified omnichannel inbox (7 channels)
- Automatic assignment by department
- Full customer history
- AI suggesting replies in real time
- SLAs and support metrics
- AI call transcription
Your team initiates. The customer converts.
Launch WhatsApp campaigns, run automatic follow-ups and dial outbound calls — all from the same panel where you see incoming conversations.
- Bulk WhatsApp campaigns (official API)
- Approved templates: transactional and commercial
- Click-to-call dialler for sales teams
- Automatic follow-ups via WhatsApp or email
- Contact segmentation by tags
- Open, reply and conversion analytics
No separate CRM for sales. No separate helpdesk for support. One platform for the whole team.
Platform
Everything your team needs
Unified inbox
WhatsApp, email, Instagram, Facebook, Telegram and web chat in a single inbox. Your team will never miss a message — whatever the channel.
Nexen AI
✦ AIReal-time suggestions, automatic summaries, sentiment detection and intelligent routing. AI works for your team, not the other way around.
Integrated telephony
Calls + AI transcription from the same inbox. An exclusive differentiator against any competitor.
Real-time analytics
Metrics by channel and agent. AI-generated reports. Decisions based on data, not gut feeling.
La IA que suena exactamente como tú
Sube tus documentos, define tu tono, comparte lo que hace única a tu empresa. Nexen lo absorbe todo y lo convierte en el motor de cada respuesta — del bot, del asistente de agentes y de los flujos automáticos.
Tú aportas
Todo lo que eres
Arrastra archivos, pega URLs o escribe directamente
Nexen procesa
Aprende tu empresa
Resultado
Responde como tú
Sin ADN de empresa
Con ADN de empresa
No es un chatbot genérico. Es tu empresa, automatizada.
El ADN de empresa se configura en minutos y mejora solo con el tiempo.
ANALYTICS & BUSINESS INTELLIGENCE
Your team talks.
Nexen analyses everything.
Every message, call and email becomes actionable data. For the supervisor who needs to see what's happening now. For management who needs to know the why.
Intervene before the problem escalates. See what's happening in your team right now.
Decisions based on data, not intuition. What's happening, why, and what to do.
The only inbox that analyses text and voice together
Most platforms only analyse written messages. Nexen transcribes every call with AI and cross-references that analysis with all other channels — one unified dashboard for your entire business intelligence.
A teammate that speaks your industry
From the very first conversation, Nexen adapts to how your team works.
Cancel your PBX.
Get a new number in minutes.
Cancel the PBX software and save €200–800/month. We give you a brand-new professional landline number, active in minutes with no lock-in. Fully managed by Nexen.
Your current PBX
Avaya · 3CX · Fonvirtual · Enreach
- ✕~€200-800/month
- ✕Calls only
- ✕No WhatsApp or digital channels
- ✕Lock-ins and fine print
Nexen
New number · Active in minutes
- ✓from €59/month
- ✓Calls + WhatsApp + Email + Instagram + Telegram
- ✓AI included
- ✓Setup managed by Nexen, no lock-in
A new Spanish landline number included in your plan. Active in minutes, no installations, no lock-in.
Launch pricing: our first customers get special terms guaranteed for life.
Pricing
Clear pricing. No surprises.
Unlimited agents and conversations on all plans. You pay for the capabilities you need, not for volume.
Esencial
AI that assists your team
All channels + AI that assists your team. The entry point to centralise.
- All written channels
- AI drafts, triage & summaries
- Unlimited agents & conversations
- Internal team chat
- Email + chat support
Automático
AI that resolves on its own
The autonomous bot resolves conversations on its own, using your company's DNA.
- Everything in Esencial
- Autonomous text bot (500 resol.)
- Company DNA / Knowledge Base
- AI flow builders + MCP
- Priority support
Telefonía
Add calls with AI
Everything in Automático + VoIP telephony and a voice bot that answers calls.
- Everything in Automático
- VoIP telephony + Spanish number
- Voice bot (Phone AI)
- 1,500 voice min/month
- Call summaries & recording
FAQ
Frequently asked questions
Have questions? Here are the most common answers.
Ready to unify your conversations?
14 days free. No credit card. Setup in under 30 minutes.
14 days free · No credit card · Setup in 28 min
★ NUEVO ★
NEXEN ARCADE
EL VIAJE DEL MENSAJE · UNA HISTORIA JUGABLE
SOBRE EL CAOS DE LAS COMUNICACIONES