The unified inbox your team has been waiting for.
WhatsApp, email, Instagram, Facebook, Telegram, web chat and telephony. With AI that suggests replies, summarises conversations and automates tasks.
Free plan forever · No credit card · Setup in 28 minutes
How Nexen works
All your channels. One inbox.
Inbound · Outbound
Not just receiving messages. You start them too.
Nexen is your whole company's communications platform: the customer support team and the sales team work from the same panel, with the same customer history.
Your customer writes. Your team responds.
Every message — wherever it comes from — lands in one inbox. The agent sees the full history, AI suggests the best reply and SLAs are never missed.
- Unified omnichannel inbox (7 channels)
- Automatic assignment by department
- Full customer history
- AI suggesting replies in real time
- SLAs and support metrics
- AI call transcription
Your team initiates. The customer converts.
Launch WhatsApp campaigns, run automatic follow-ups and dial outbound calls — all from the same panel where you see incoming conversations.
- Bulk WhatsApp campaigns (official API)
- Approved templates: transactional and commercial
- Click-to-call dialler for sales teams
- Automatic follow-ups via WhatsApp or email
- Contact segmentation by tags
- Open, reply and conversion analytics
No separate CRM for sales. No separate helpdesk for support. One platform for the whole team.
Platform
Everything your team needs
Unified inbox
WhatsApp, email, Instagram, Facebook, Telegram and web chat in a single inbox. Your team will never miss a message — whatever the channel.
Nexen AI
✦ AIReal-time suggestions, automatic summaries, sentiment detection and intelligent routing. AI works for your team, not the other way around.
Integrated telephony
Calls + AI transcription from the same inbox. No separate PBX and no third-party integrations.
Real-time analytics
Metrics by channel and agent. AI-generated reports. Decisions based on data, not gut feeling.
AI that sounds exactly like you
Upload your documents, define your tone of voice, share what makes your company different. Nexen absorbs all of it and turns it into the engine behind every reply — from the bot, from the agent assistant and from your automated flows.
You bring
Everything you are
Drag files in, paste URLs or just type
Nexen processes
It learns your company
Result
It answers like you
Without Company DNA
With Company DNA
Not a generic chatbot. Your company, automated.
Company DNA takes minutes to set up and gets better on its own over time.
ANALYTICS & BUSINESS INTELLIGENCE
Your team talks.
Nexen analyses everything.
Every message, call and email becomes actionable data. For the supervisor who needs to see what's happening now. For management who needs to know the why.
Intervene before the problem escalates. See what's happening in your team right now.
Decisions based on data, not intuition. What's happening, why, and what to do.
Text and voice, analysed together
Most platforms only analyse written messages. Nexen transcribes every call with AI and cross-references that analysis with all other channels — one unified dashboard for your entire business intelligence.
Dashboard shown with sample data.
A teammate that speaks your industry
From the very first conversation, Nexen adapts to how your team works.
Cancel your PBX.
Get a new number in minutes.
Replace your PBX software with a platform that also carries WhatsApp, email and social. A brand-new professional landline number, active in minutes with no lock-in. Fully managed by Nexen.
Your current PBX
Avaya · 3CX · Fonvirtual · Enreach
- ✕~€200-800/month
- ✕Calls only
- ✕No WhatsApp or digital channels
- ✕Lock-ins and fine print
Nexen
New number · Active in minutes
- ✓€449/month with telephony included
- ✓Calls + WhatsApp + Email + Instagram + Telegram
- ✓1,500 min/month and a new Spanish number
- ✓Setup managed by Nexen, no lock-in
Calls are on the Telephony plan (€449/month), which includes 1,500 minutes and a new Spanish landline number. Plans from €59/month cover the written channels.
Launch pricing: our first customers get special terms guaranteed for life.
Pricing
Clear pricing. No surprises.
Unlimited agents and conversations on all plans. You pay for the capabilities you need, not for volume.
Esencial
AI that assists your team
All channels + AI that assists your team. The entry point to centralise.
- All written channels
- AI drafts, triage & summaries
- Unlimited agents & conversations
- Internal team chat
- Email + chat support
Automático
AI that resolves on its own
The autonomous bot resolves conversations on its own, using your company's DNA.
- Everything in Esencial
- Autonomous text bot (500 resol.)
- Company DNA / Knowledge Base
- AI flow builders + MCP
- Priority support
Telefonía
Add calls with AI
Everything in Automático + VoIP telephony and a voice bot that answers calls.
- Everything in Automático
- VoIP telephony + Spanish number
- Voice bot (Phone AI)
- 1,500 voice min/month
- Call summaries & recording
FAQ
Frequently asked questions
Have questions? Here are the most common answers.
Ready to unify your conversations?
Free plan forever. No credit card. Setup in 28 minutes.
Free plan forever · No credit card · Setup in 28 min
★ NUEVO ★
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