Everything your customers write you, in one inbox

It is the tool where your team receives, distributes and answers everything customers send, with each person’s history in view. Good software covers the channels your customers actually use, distributes the work on its own and measures how long you take to reply.

There is a Free plan at €0 with email and web chat, and three paid ones: Essential €59/month, Automatic €189/month and Telephony €449/month, plus a custom tier. All include unlimited agents, so the price does not rise when you add people.

WhatsApp Business API, email, Instagram DM, Facebook Messenger, Telegram and web chat on the messaging plans. Inbound and outbound calls, with recording and AI transcription, come with the Telephony plan at €449/month.

For a Spanish small business, yes, and it costs considerably less because we do not charge per agent. Zendesk and Freshdesk win on deep customisation for large corporations with a dedicated technical team. Nexen adds managed WhatsApp, telephony and AI at no extra cost.

Yes. Data is hosted on servers inside the European Union and never leaves the EU. Nexen is a product of Blue Community SL, a Spanish company, acting as data processor under the corresponding agreement.

Under 30 minutes for the basic configuration, including connecting the WhatsApp Business API, which we handle as a Meta Tech Provider. No technical team and no consultants required.